Terms and Conditions

Blackrock Health and Fitness

At Blackrock Health and Fitness, we value every member and aim to create a safe, supportive, and motivating training environment. Please read the following Terms and Conditions carefully, as they form the basis of all memberships, class packages, and services.

1. Memberships and Packages

  • All memberships and packages are personal to the individual and non-transferable.
  • One membership per person only.
  • Class packages expire after 28 days from the date of purchase — use them or lose them.
  • All sessions must be used within the valid time period. Unused sessions cannot be carried forward.
  • Memberships are active for 12 months from the date of joining unless otherwise agreed in writing.

2. Membership Pauses

  • Members may request one membership pause of up to two weeks during any 12-month period.
  • This pause must be requested in advance and in writing(email or form submission).
  • Memberships will not be paused for longer than two weeks under any circumstances unless due to medical reasons (see section 4).
  • Additional pause requests outside these terms may result in membership fees continuing as normal.

3. Cancellation Policy

  • A 30-day notice period is required for all membership cancellations.
  • Cancellations must be made in writing (email or written notice at reception).
  • Sessions and memberships are non-refundable and non-transferable.
  • No refunds or credits are given for missed or unused sessions.
  • Direct debit payments will continue during the notice period and cannot be refunded once processed.

4. Medical and Special Circumstances

Memberships may be paused or cancelled without penalty if a member:

  1. Is unable to train due to serious illness or injury(medical note may be required).
  2. Is pregnant and wishes to pause or cancel membership.

Blackrock Health and Fitness reserves the right to request supporting documentation for medical suspensions.

5. Refund Policy

  • All payments are final. No refunds are provided for missed classes, non-attendance, or change of mind.
  • Refunds may only be issued if Blackrock Health and Fitness is unable to deliver the service purchased due to closure or other operational issues.

6. Behaviour and Conduct

  • Members are expected to behave respectfully towards staff and other members at all times.
  • Any abusive, aggressive, or inappropriate behaviour may result in immediate suspension or cancellation of membership without refund.
  • Equipment must be used responsibly and returned after use.

7. Health and Safety

  • All members train at their own risk and should seek medical advice before starting any fitness programme.
  • Members must inform trainers of any medical conditions, injuries, or limitations before participating in classes or sessions.
  • Blackrock Health and Fitness is not liable for injuries or accidents that occur as a result of unsafe use of equipment or failure to follow instructions.

8. Schedule and Service Changes

  • Class timetables, opening hours, and services may be adjusted at any time to ensure quality and operational efficiency.
  • Members will be informed of significant schedule changes via email, text, or social media.

9. Data Protection (GDPR)

  • Personal information provided to Blackrock Health and Fitness is kept secure and used only for membership management and communication.
  • We never share or sell personal data to third parties without consent.
  • Members may request access or deletion of their personal data at any time by contacting management.

10. Agreement

By purchasing a membership, package, or booking a class with Blackrock Health and Fitness, you confirm that you have read, understood, and agreed to these Terms and Conditions.

The Team at Blackrock Health and Fitness
For any questions, please contact: info@blackrockhealthandfitness.ie